As our valued customer we ask that you take the time to read the following terms and conditions which govern the use of products provided on the Soulfire Artisan website ( – referred to in this document as “this website”). Please read these terms carefully. By using or accessing this website, you agree to be legally bound by the terms and conditions listed below, which are in accord with current relevant Australian Legislation.

Welcome to the Soulfire Artisan website. This website is owned and published by:

The Hocking-Katz Family Trust
trading as
Soulfire Artisan
ABN 53 930 619 096
Directors David Katz and Kirsten Hocking
20 Richardson Terrace,
Western Australia  6008

General Terms

We have taken great care to make sure that the information provided on this website is correct and accurate. The use of the Soulfire Artisan online shop is at your own risk. Soulfire Artisan does not accept liability for any loss or damages caused by this website, or any website linked to this website.

This website is offered to you and conditioned on your acceptance without modification of the terms, conditions, and notices contained herein. Your use of this website constitutes your agreement to all such terms, conditions, and notices. Soulfire Artisan may amend these terms at any time without notification and all amendments will take effect immediately on posting of the amended terms. It is your responsibility to ensure you review and understand these conditions on each occasion you use this website.

Soulfire Artisan may modify, suspend, discontinue or expand the extent of the services and products offered on this website at any time at their absolute discretion.

Product information and claims

Information and any advice contained within the Soulfire Artisan website is of a general nature and is not intended to represent or replace professional advice for individual or specific conditions.

Product Description

We take great care to ensure that all Soulfire Artisan product descriptions and images are accurately represented on this website to assist you with your selection. That being said, please be aware that colours, shapes and appearances differ according to your computer monitor.  Soulfire Artisan reserves the right to change product ranges and product packaging at their discretion.

Purchase of Products

This website is designed for purchases by individuals for personal use, and you agree not to use it for commercial purposes.

Soulfire Artisan reserves the right to refuse any order which we reasonably consider is for commercial use or sale or where a product is not in stock. While we take reasonable precautions to ensure that the price and details of products listed are correct, if they are incorrect or we are out of stock and we can’t agree on how to resolve the issue, we reserve the right to cancel the order and refund any amount charged to your credit card.

The purchaser agrees to use the purchased products only for their intended purpose and as per the instructions provided by the manufacturer. Any other use will cause the purchaser to assume full responsibility for any loss or damage arising out of their use.


Soulfire Artisan has the right at any time and without notice to amend, remove or vary the products, services and any pages of its website.

Online Shopping

Part of this website is a shopping website where you can browse, select and order products from Soulfire Artisan.

When purchasing a product from the Soulfire Artisan online shop, you warrant that all details you provide to us are accurate and correct, that the information you have provided to us is correct at the time of ordering and that you accept the responsibility that fulfilment of your order is predicated on the information that you have provided to us.

This website is intended for use by persons aged 18 years or older. Users under 18 are advised to ask a parent or guardian for their permission before purchasing any products from this website.


Soulfire Artisan is not obliged to ship any products ordered until payment for those products has been received in full. Any order placed by you is in effect an offer by you to purchase a product for the price (including the delivery and other charges) specified in this website. Soulfire Artisan may accept or reject your order for any reason, including, the unavailability of any product or an error in your order. Once you place an order using this website’s shopping cart, you will receive email confirmation that your order has been received. Your contract with Soulfire Artisan will only come into existence when you have fully paid for your order (ie funds have been cleared) and Soulfire Artisan advises you that it has accepted your order and your receipt has been confirmed.

Prices of Soulfire Artisan products and delivery and other related charges as displayed are current at the time of issue, but may change at any time and are subject to availability. Similarly the availability of products and services may change from time to time.

Currency Used

The nominated currency used for all transactions on this website is Australian Dollars (AUD$).

GST (Australian domestic Goods and Services Tax).

All domestic transactions on this website will not be subject to Australian GST.

Credit Card Information

Soulfire Artisan uses PayPal to ensure that your financial transactions and details are securely protected.  We do not collect or store your credit card information on this website.

Promotional Codes

We may offer promotional discount codes which may apply to any or certain purchases made through the Soulfire Artisan website. Promotional codes are valid for a specific time period and cannot be used in conjunction with other promotional codes, including automated discounts at the shopping cart. If you use a promotional code to purchase a product, in which you later exchange or return, and the price has returned to normal, you will only be refunded the amount that you paid. Any further conditions of using the promotional codes will be specified at the time.

Risk of Loss

All items purchased from this website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the shipment/ postal carrier. Customers who elect to have goods delivered to an address whereby the goods may be accepted or signed for by a 3rd party (i.e. workplace, hotel, office building) accept all responsibility for location and recovery of the goods once the carrier has reported delivery to that address.
Soulfire Artisan accepts no liability for breakage or loss in transit and any claims should be lodged with the transport company.


The content found on this website is the property of Soulfire Artisan and is protected by Australian and International copyright laws.  This includes all content on this site, inclusive of designs, wording and text, logos, layout, concepts, images, audio, and graphics etc, which are the property of Soulfire Artisan or its suppliers.  No part of this site may be reproduced, copied or used in any manner for any commercial or private purpose without prior written consent by Soulfire Artisan. Trademarks, copyright, company names, product names, and brand names related to the products appearing on this website are the property of Soulfire Artisan.


Soulfire Artisan’s trademark may not be used in connection with any product or service that is not part of Soulfire Artisan or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Soulfire Artisan.


Should you have any queries in regards to the Soulfire Artisan website, its content or conduct, please contact: Soulfire Artisan, 20 Richardson Terrace, Daglish, Western Australian 6008; or via email at


The information contained in this site is liable to change and although Soulfire Artisan makes every effort to keep material on this site up to date, there may be delays, errors or omissions as a result. In any important matter, you should seek professional advice tailored to your specific circumstances.

The listing of a person or organisation in any part of this web site does not imply any form of endorsement by Soulfire Artisan of the products or services provided by that person or organisation. Similarly, links to other web sites have been inserted for your convenience and do not constitute endorsement of material at those sites, or any associated organisation, product or service.

Please note that some material on this site includes views or recommendations of third parties, which do not necessarily reflect the views of Soulfire Artisan, or indicate its commitment to particular course of action. Soulfire Artisan cannot verify the accuracy of information that has been provided by third parties.

To the full extent permissible by applicable law, Soulfire Artisan, nor its affiliates, nor any of their officers, directors, or employees, agents, third-party content providers, merchants, sponsors, licensors , or the like, warrant that the Soulfire Artisan website will be uninterrupted or error-free, nor do they make any warranty as to the results that may be obtained from the use of the Soulfire Artisan website, or as to the accuracy, reliability, or currency of any information content, service, or merchandise provided.

Soulfire Artisan reserves the right to change any advertised price before accepting an order. All products are subject to availability and may be withdrawn at any time. If we are unable to fulfil your order, you will be offered an alternative or given a refund for the unavailable product.

Any material downloaded or otherwise obtained through the use of this website is done at your own discretion and risk and you will be solely responsible for any damage to your computer system or loss of data that results from the download of any such material. No advice or information, whether oral or written, obtained by you from Soulfire Artisan or through or from this website shall create any warranty not expressly stated. If under any law any terms, conditions or warranties which apply to the supply of goods or services through this website cannot legally be excluded, restricted or modified then those terms, conditions and warranties apply to the extent required by that law. Except as expressly stated in the terms of use, conditions and warranties that would otherwise be implied are excluded.


By using this website, you agree to indemnify and hold Soulfire Artisan and its officers and employees harmless from any claims of any nature whatsoever (including legal costs) by any third party arising out of or in connection with your use of this website. The indemnity in this clause extends to and covers your breach of these terms.

Amendments to Terms and Conditions

Soulfire Artisan reserves the right to amend these Terms and Conditions at any time and without informing you. All changes will be posted online and continued use of the site will be deemed acceptance of the new Terms and Conditions.

Applicable Law

These website Terms and Conditions shall be governed by and construed in accordance with the laws of Western Australia.