Soulfire Artisan Returns Policy

Thank you for shopping with Soulfire Artisan. 

Please read the following terms and conditions of purchase of all Soulfire Artisan products and services from this website.  Ordering products or services from this website constitutes your acceptance of these terms and conditions.

Ordering services (such as workshops)

You will be required to pay in full when booking your place online to participate in a Soulfire Artisan workshop on a selected date.  You will receive an email confirming your booking, once your payment funds have been cleared.

It is possible to change your booking under the following conditions:

• If you contact Soulfire Artisan admin by email (admin@soulfireartisan.com.au) or phone Kirsten (0422 017 482) 14 days or more prior to the event, you can cancel, reschedule or reutilise your booking. Should you choose to cancel, the full value of your payment will be returned to you. You can also choose to rebook to another date of the same workshop or a different workshop or to reutilise 100% of the booking payment to buy products from the website shop instead.

• If you contact Soulfire Artisan admin by email (admin@soulfireartisan.com.au) or phone Kirsten (0422 017 482) 7 – 13 days prior to the event, you can cancel, reschedule or reutilise your booking to the value of 50% of your original payment. In this case, 50% of your funds will either be returned to you or you can use them to buy products or pay towards another date of the same workshop or a different workshop.

• If you contact Soulfire Artisan admin by email (admin@soulfireartisan.com.au) or phone Kirsten (0422 017 482) 3 – 6 days prior to the event, you can reschedule or reutilise your booking to the value of 50% of your original payment.

• If you contact Soulfire Artisan admin by email (admin@soulfireartisan.com.au) or phone Kirsten (0422 017 482) less than 3 days prior to the event, you forfeit any return or reutilisation of funds paid.

Please be aware that Kirsten invests time, energy and money when preparing for a workshop in order to provide you with a richly informative and enjoyable experience.  This is why Soulfire Artisan adopts the formal cancellation policy outlined above as it enables Kirsten to offer you the fabulous educational and sensory experience you desire.  Soulfire Artisan reserves the right to adjust the policy enforcement according to individual circumstances.

It is not necessary to book a workshop date when purchasing a gift voucher online.  This saves you the hassle of coordinating dates with the person you are buying for and allows them to book a workshop at a time that is convenient to them.

Ordering products

Soulfire Artisan takes great care to present our products online as accurately as we can.  Please purchase your products carefully when buying from our Soulfire Artisan online shop.

Each perfume and essential oil blend is blended and packaged by hand from start to finish.  This enables us to be sure that the products that you purchase from us are of the highest quality of condition and presentation when we send them to you. Should a product arrive in less than perfect condition please contact us directly, using the contact form on the website.

Which products can you return or exchange?

For health and safety reasons, we are unable to accept products for return or exchange except in cases of a proven fault, damaged item or incorrectly received order. We undertake to reimburse you for any product delivered to you that is faulty or is in a damaged condition as per Australian Consumer Law. If you wish to return a faulty or damaged product, you must notify us through our designated “Contact Us” webpage prior to returning the damaged goods.

Choosing the best product for you

We cannot accept products returned due to change of mind or subjective personal taste.   We encourage you to purchase samples (or use the samples available at our stockist stores) to determine whether a Soulfire Artisan perfume works well on your skin to suit your individual body chemistry and tastes.

Soulfire Artisan natural perfumes contain essential oils, absolutes, resins and other botanical extracts in proportions that are deemed safe by industry standards.  Occasionally, skin irritation and sensitivity can occur.  This does not mean that you have received a faulty product.  It simply means that your skin is sensitive to a naturally occurring chemical within the perfume.  It is best to wash the area well with soapy water and moisturise with an unscented lotion, serum or aloe gel.  Wait a few days and try again.  If the irritation occurs again, then please contact Kirsten for alternative ways to use your perfume safely.

All Soulfire Artisan essential oil blends are not made to be ingested or used undiluted on the skin AT ALL.  To do so is considered misuse of our products and Soulfire Artisan claims no liability.

Return Instructions

Please contact Kirsten through the Contact Us page, on +61 422 017 482 or email admin@soulfireartisan.com.au . Please include your invoice number and explain the issue and why you would like to return your product.

To be eligible for a refund you must be able to prove that the product was faulty in some manner when you received the shipment.  All refund payments will be made for the amount on the original purchase receipt.  Any goods returned to Soulfire Artisan will be at your expense. The only exception to this is where we have sent you an incorrect or faulty item. In these rare circumstances we will cover the costs associated with having to return the product(s).

You will receive an email confirmation once your return or exchange has been processed.

Soulfire Artisan values your custom and it is very important to us to treat your concerns quickly, efficiently and fairly and be completely transparent in everything we do. We will do whatever we can to solve your problem in a fair, ethical and compassionate manner. 

 

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